SaaS Labs - About the company
SaaS Labs is a series B company based in San Francisco (United States), founded in 2016 by Gaurav Sharma. It operates as an Automation and a phone system for customer support. SaaS Labs has raised $74.2M in funding from Eight Roads Ventures and Base10 Partners. The company has 4040 active competitors, including 428 funded and 276 that have exited. Its top competitors include companies like HubSpot, Zendesk and Freshworks.
Company Details
Automation and a phone system for customer support. It provides automated lead management and customer support solutions to manage business operations. It enables users to make, receive, record, and track phone conversations, texts, and faxes via CRM and helpdesk platforms. The platform provides call tracking and analytics, allowing users to track and record calls, enter phone numbers, and locate call origins. It is a cloud-based phone system for marketing, sales, and support teams to improve business performance and customer satisfaction.
- Website
- www.saaslabs.co/
- Social
- Email ID
- *****@saaslabs.co
Key Metrics
Founded Year
2016
Location
San Francisco, United States
Stage
Series B
Total Funding
$74.2M in 3 rounds
Latest Funding Round
Investors
Ranked
94th among 4040 active competitors
Annual Revenue
₹123Cr as on Mar 31, 2025
Employee Count
428 as on Apr 30, 2026
Legal entities associated with SaaS Labs
SaaS Labs is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Saas Labs, Inc. CIN: 6094780 , United States, Active | Jul 11, 2016 | $1M (As on Mar 31, 2019) | 3 (As on Dec 31, 2023) | - |
SAAS LABS SOFTWARE PRIVATE LIMITED CIN: U72900UP2020FTC139075 , India, Active | Dec 09, 2020 | $14.6M (As on Mar 31, 2025) | 300 (As on Aug 01, 2025) |
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SaaS Labs's funding and investors
SaaS Labs has raised a total funding of $74.2M over 3 rounds. Its first funding round was on Mar 10, 2021. Its latest funding round was a Series B round on Nov 09, 2021 for $*****. 7 investors participated in its latest round. SaaS Labs has 4 institutional investors and 4 angel investors.
Here is the list of recent funding rounds of SaaS Labs:
Date of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Nov 09, 2021 | 8443378 | Series B | 4083390 | 6743964 | 7005713 | 7365818 |
Oct 18, 2021 | 3630595 | Series A | 5655480 | 8479795 | 7278485 | 5123586 |
Mar 10, 2021 | 9241080 | Series A | 4748968 | 8583283 | 3714823 | 9795851 |
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SaaS Labs' founders and board of directors
Founder? Claim ProfileThe founders of SaaS Labs is Gaurav Sharma. Gaurav Sharma is the CEO of SaaS Labs.
Here are the details of SaaS Labs' key team members:
- Gaurav Sharma: Founder & CEO of SaaS Labs and founder of 9 other companies, including LetsMobility, Helpwise and CallRoot. They are also an angel investor in 18 startups and serve on the boards of 5 companies.Contact Info: 2 phone numbers
View details of SaaS Labs's Founder profiles and Board Members
SaaS Labs' employee count trend
SaaS Labs has 428 employees as of Apr 26. Here is SaaS Labs's employee count trend over the years:
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SaaS Labs's Competitors and alternates
Top competitors of SaaS Labs include HubSpot, Zendesk and Freshworks. Here is the list of Top 10 competitors of SaaS Labs, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  HubSpot 2005, Cambridge (United States), Public | Provider of a platform offering marketing, sales, and customer service software | $101M | 88/100 | |
2nd |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 86/100 | |
3rd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
4th | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
5th | Provider of customer communications management platform | $12M | 81/100 | ||
6th |  Intercom 2011, San Francisco (United States), Series D | Provider of an AI agent and helpdesk for customer service | $242M | 80/100 | |
7th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
8th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 80/100 | |
9th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 79/100 | |
10th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 78/100 | ||
94th | SaaS Labs 2016, San Francisco (United States), Series B | Automation and a phone system for customer support | $74.2M | 59/100 |
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SaaS Labs's Investments and acquisitions
SaaS Labs has acquired 2 companies including Callpage and Atolia. SaaS Labs has not made any investments as of now.News related to SaaS Labs
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SaaS Labs raises $42M in Series B investment led by Sequoia CapitalYourStory•Jan 20, 2022•SaaS Labs, Sequoia Capital, Base10 Partners, Eight Roads Ventures and 2 others
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SaaS Labs raises $17 mn to expand customer base, hire team members globallyBusiness Standard•Oct 18, 2021•SaaS Labs, Base10 Partners, Eight Roads Ventures
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