Zendesk - About the company
Zendesk is an acquired company based in San Francisco (United States), founded in 2007 by Alexander Aghassipour, Morten Primdahl and Mikkel Svane. It operates as a Cloud based customer service and engagement platform for businesses. Zendesk has raised $89.1M in funding from Redpoint Ventures, with last known valuation of $*****. The company has 2356 active competitors, including 243 funded and 229 that have exited. Its top competitors include companies like Freshworks, RingCentral and Sinch.
Company Details
Cloud based customer service and engagement platform for businesses. The platform integrates with the helpdesk backend systems and streamlines customer support with ticket views, triggers, and automation using products such as help center, insight, and analytics. It provides self-service solutions by leveraging a knowledge base and community forums.
- Website
- www.zendesk.com/
- Social
- Email ID
- *****@zendesk.com
- Phone Number
- +1 **********
- Registered Address
- 40 RUSHWORTH STREET,LONDON,ENGLAND,SE1 0RB
Key Metrics
Founded Year
2007
Location
San Francisco, United States
Stage
Acquired
Total Funding
$89.1M in 11 rounds
Latest Funding Round
Last Known Valuation
$***** as on Feb 28, 2022
Investors
Ranked
1st among 2356 active competitors
Annual Revenue
$1.34B as on Dec 31, 2021
Employee Count
7,088 as on Apr 30, 2026
Investment & Acquisitions
Similar Companies
Exit Details
Acquired by Permira (Jun 24, 2022)
Legal entities associated with Zendesk
Zendesk is associated with 6 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
ZENDESK TECHNOLOGIES PRIVATE LIMITED CIN: U72200KA2016FTC093304 , India, Active | May 16, 2016 | $6.37M (As on Mar 31, 2025) | 135 (As on Jun 01, 2025) | |
FENSA LIMITED CIN: 3058561 , United Kingdom, Active | May 18, 1995 | $4.92M (As on Dec 31, 2022) | 23 (As on Dec 31, 2024) | |
ZENDESK UK LIMITED CIN: 7622459 , United Kingdom, Active | May 04, 2011 | - | 212 (As on Dec 31, 2022) | |
ZENDESK SINGAPORE PTE. LTD. CIN: 201009107C , Singapore, Active | Apr 28, 2010 | - | - | |
ZENDESK, INC. CIN: 1463172 , United States, Active | Mar 02, 2009 | $1.34B (As on Dec 31, 2021) | - | - |
ZEN HOLDING ApS CIN: 29978972 , Denmark, Deadpooled | Oct 30, 2006 | - | - |
Zendesk's acquisition details
Zendesk got acquired by Permira and Hellman & Friedman on Jun 24, 2022 at an acquisition amount of $*****.
Click here to take a look at Zendesk's acquisition in detail
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Zendesk's funding and investors
Zendesk has raised a total funding of $89.1M over 11 rounds. Its first funding round was on Jun 20, 2008. Zendesk has 23 institutional investors.
Here is the list of recent funding rounds of Zendesk:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Jun 12, 2020 | 5589620 | Post IPO | 2219415 | 8960818 | 1296316 | 9366915 |
Mar 11, 2020 | 4846181 | Post IPO | 6443325 | 8024607 | 9703062 | |
Sep 18, 2019 | 3929207 | Grant (prize money) | 2494686 | 8861705 | 7969444 |
Access funding benchmarks and valuations. Sign up today!View details of Zendesk's funding rounds and investors
Zendesk's founders and board of directors
Founder? Claim ProfileThe founders of Zendesk are Alexander Aghassipour, Morten Primdahl and Mikkel Svane. Tom E is the CEO of Zendesk.
Here are the details of Zendesk's key team members:
- Alexander Aghassipour: Former Co-Founder of Zendesk and founder of 2 other companies, Zendesk and Farview Equity Partners. They are also an angel investor in 9 startups.
- Morten Primdahl: Former Co-Founder of Zendesk and founder of 2 other companies, Zendesk and Farview Equity Partners. They are also an angel investor in 4 startups.Contact Info: 1 email address
- Mikkel Svane: Former Founder of Zendesk and founder of 2 other companies, Zendesk and Farview Equity Partners. They are also an angel investor in 1 startup.
View details of Zendesk's Founder profiles and Board Members
Zendesk's employee count trend
Zendesk has 7,088 employees as of Apr 26. Here is Zendesk's employee count trend over the years:
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Zendesk's Competitors and alternates
Top competitors of Zendesk include Freshworks, RingCentral and Sinch. Here is the list of Top 10 competitors of Zendesk, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 85/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
4th | Provider of customer communications management platform | $12M | 81/100 | ||
5th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
6th |  Intercom 2011, San Francisco (United States), Series D | Provider of an AI agent and helpdesk for customer service | $242M | 80/100 | |
7th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
8th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 79/100 | |
9th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 79/100 | ||
10th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 77/100 |
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Zendesk's Investments and acquisitions
Zendesk has made 8 investments in companies including Poly and Spera. Zendesk has also acquired 13 companies including Forethought AI and Unleash.Here is the list of investments & acquisitions:Filter this list
Filter this listDate of Investment/Acquisition | Type | Company Name | Founded Year | Location |
|---|---|---|---|---|
Mar 11, 2026 | Acquisition | 2017 | San Francisco (United States) | |
Dec 19, 2025 | Acquisition | 2019 | New York (United States) | |
Jul 15, 2025 | Acquisition | 2014 | New York City (United States) |
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Reports related to Zendesk
Here is the latest report on Zendesk's sector:
News related to Zendesk
Filter this listMedia has covered Zendesk for a total of 46 events in the last 1 year, 24 of them have been about company updates and 8 about partnerships.
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Zendesk Commits $100M to Help Startups Build with AI, Expands VC ProgramBusiness Wire•May 20, 2026•Zendesk
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Zendesk Partners Embrace AI-Driven Customer Experience Transformation in APACReseller•Apr 28, 2026•Zendesk
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Zendesk to Acquire Forethought, an AI-Powered Customer Service Automation StartupTechCrunch+•Mar 12, 2026•Forethought AI, Zendesk, Gainsight
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Zendesk establishes innovation hub in Pune, India, expanding its global footprintThe Hindu•Feb 25, 2026•Zendesk
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FAQs about Zendesk
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